This rating is to replace a previous rating. My gripe is in the past. USAA returned to the previous search engine for used cars. Now I can be specific about the make/model, years and location of the vehicles that are of interest to me.
Great. Would like to know available credit
I was very upset when I wrote the post below. After speaking with USAA, they renewed my faith in them. They understand my concerns about this matter, have corrected it, and have agreed to take into consideration my suggestions and look into better ways to serve their customers. I am very happy that USAA, once again, stepped up and took into account the needs of their customers.
Worst customer service I have ever received. USAA made a mistake that cost our family $500. USAA said they would look into the matter and have a reply within 3 business days - it has been more than 30 business days and still no reply. The marketing towards military families is just that - marketing.
Thank you.
Please save yourself many hours of grief and wasted time speaking with incompetent customer service agents and find another insurer.
They have made it completely impossible to set up online access to pay their credit card. There were two options, send a text message code or security questions. The security questions were disabled and the account holder did not have a cell phone. Totally screwed. After many calls, I added my cellphone to the account. Went back in to sign up for online access, they said they can not send a code to that cell phone, because it was edited too recently. Went back in the next day, and got the same error message. Their procedures are a bureaucratic nightmare and the endless phone calls are an exercise in futility. They give you the option to rate their service after the call, and that does not work either. Save yourself much hassle and go elsewhere for your credit cards.
I have been a member of USAA for about 40 years. I started with them back in the 80s and have touted them to everyone I know for years. I loved my bank. Told everyone it was the best bank in the world. Kept it even though it's in Texas, through the years that deposits were a nightmare. Even when I had to go to Western Union to send cash deposits. I was willing to do that - because I loved my bank. Lately, however, they have turned into just another bank. One that is more concerned about collecting fees because they can, than working to help their customers. In my call today with Pasha, I got to hear how they were justified in taking money out of my savings account because I had the audacity to transfer money from my savings account to my checking account. Shame on me. Yep. She's right, the federal government has these stupid rules about limits. Yep. She's right it's written in the fine print of my agreements with USAA. Yep. She's right, they had no need to text me to say, hey, if you do that again there will be a fee. She wins. Just because she's right, though, doesn't make it a stinky thing to do. I got a text after they took my money, though. That wasn't a problem for them. One before hand would have saved me a small fee, but that's not gonna line their pockets, so not necessary. As I told Pasha while I was instructing her to close my savings account, and as I search for a new bank for my checking accounts, you won. You are right. Good for you. I know it's stupid to be heartbroken over a breakup with a bank. I had just spent the last however many decades grateful that I had a bank that cared about me and my piddly little bank accounts. It's sad to have to admit that's not true. If you have suggestions for a good bank (is there such a thing?) I have 3 checking accounts I need to move.
Previous post.
Been a USAA member since 1987. I am very happy with USAA.
Usaa Financial Center is a US Bank based in Highland Falls, New York. Usaa Financial Center is located at 529 Main St, Highland Falls, NY 10928, USA.
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